Power Virtual Agents #11: Enable Authentication Settings (Part-2)


Authentication can be enabled in Power Virtual Agents to allow the user to log in for personalized experiences. Power Virtual Agents utilizes OAuth2 Authentication to provide a robust and secure authentication experience directly through the Power Virtual Agent conversation

Power Virtual Agent and have seen a high impact in reducing the number of cases
with generic questions your Customer Support Team is receiving. As a direct result, the business cost around customer support has been directly reduced.

In the previous blog seen Creation of Azure App Registration to enable the Authentication https://srinathpega.com/2022/07/06/power-virtual-agents-10-enable-authentication-part-1/

In this blog will walkthrough how to enable the security authentication for Power Virtual Agents.

Authentication Settings in Power Virtual Agents

  1. Go to https://powerva.microsoft.com/
  2. Select the bot and Environment from the top right corner.

3. Click on the Manage and select security.

4. Click on Authentication.

5. Authentication Choose an option field, select Manual (for any channel including teams). Do not enable Require users to sign in.

6. Fill the Authentication Fields and Click Save.

Service ProviderAzure Active Directory v2
Client IDYour Application (client) ID from earlier
Client SecretYour Client secret value from earlier
Token exchange URLLeave this blank
Tenant IDLeave this blank
Scopesopenid profile User.Read

7. Click on save.

8. Publish the bot.

Hope you learn something, Thanks for Reading 📖!

Happy Power365ing!

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