Power Virtual Agents #19: Chatbot Topic Edit with Variables in Microsoft Teams

Introduction

Power Virtual Agents is available as both a standalone web app and as an app in Microsoft Teams. Most of the functionality is the same, but when you use Power Virtual Agents as a Microsoft Teams app, it will only be available internally. This is an ideal solution if you want to create a chatbot to answer common internal questions posed by
employees, particularly for areas like IT and human resources where there are a lot of frequently asked questions.

The previous blog was on creating the Team to add the Power Virtual Agents App to Microsoft Teams. https://srinathpega.com/2022/07/18/power-virtual-agents-16-team-creation-in-microsoft-teams/ 

Adding the Power Virtual App to Microsoft Teams https://srinathpega.com/2022/07/19/power-virtual-agents-17-adding-pva-app-to-microsoft-teams/

ChatBot Creation in Microsoft Teams: https://srinathpega.com/2022/07/20/power-virtual-agents-18-chatbot-creation-in-microsoft-teams/

In This blog will be Modify the existing topic with variables in the Power Virtual Agents for Microsoft Teams.

Topic Modifications

1. Go to https://teams.microsoft.com/
2. Click on the Power Virtual Agents App which is pined on the left toolbar.

3. Click on Chatbots from the top bar and select the bot you want to customize.

4. Click on the topics from the left pane it will show the list of topics.

5. Select the Topic want to personalize (I am taking the Greeting Topic to personalize.).

6. Edit the Message with variables in the Massage Node.

7. Adding Name to the message to node.

8. Hi {x} bot.UserDisplayName ! I’m a virtual agent. I can help you with questions related to HR policies and time off.

9. Click save and wait for some time to save the topic.

10. Now click on the Test your Bot.

11. Test the bot enter hello in the message and click send.